Shipping policy

Order and Shipping

Have you ordered one or more products on Bennu? We will then send the products to you as soon as possible in stable packaging. The following applies:

If possible, we will send the order by mail.

You can easily follow the status of your order through a Track & Trace code. It is also possible to send your package to your doorstep!

Shipping costs

Bennu wants to keep the cost of shipping your order as low as possible. We do this by shipping small products in a bubble envelope instead of a box. Currently you can order with free shipping.

Delivery method

Parcels are shipped by DHL or other delivery company operating in your country and delivered on weekdays between 09:00 and 21:30. On Saturdays between 09:00 and 17:00. We ship small orders as much as possible by regular mail. You can choose to have the order delivered to a DHL post office or other delivery company office so you can pick up the package yourself. When placing your order, select "Pick up at a DHL post office". However, this option will not appear if we send the order to you by regular mail.

Alternative delivery address

Want to order a product for someone else or have an order delivered to your workplace? Enter your desired delivery address in your account information. Are all the products you want to order in your shopping cart? Then click on "Go to step 2 - Your address details". Under address information, you must enter both a delivery address and a billing address. Have you ordered from Bennu before and want to use the same address information? Enter your login information and check "use my account information". The delivery and billing address will then be filled in automatically.

Delivery time

The average delivery time consists of 2 working days processing time and 6 working days delivery time. Are the products you ordered in stock? Then we will send the package to you the same (working) day. If a product is not in stock, it may take one to ten business days for the package to be shipped. If you choose to pay in advance by bank transfer, it often takes longer to receive your order. In the case of prepayment by bank, it takes one to three business days for us to receive payment.

Ordered today = shipped today (if possible!)